FAQs

What is your phone number?

To speak with customer service, please call phone number (210)384-9563. The office is open Monday-Friday 10am-7pm CT.

What order should I apply my serums and moisturizers?

Our team advises applying our products on a thinnest-to-thickest basis. It's best to allow each layer to dry and absorb into your skin before applying the next product. Generally, serums will be applied first, followed by moisturizers.

Are your products non-comedogenic?

While our products are not tested to be non-comedogenic, none are "comedogenic". Our company aims to not use ingredients that, to our knowledge, cause acne breakouts or clogged pores.

Why was the product I want discontinued?

Thank you for contacting us. We understand how frustrating it can be for a product you love to be discontinued. There are a variety of reasons we make the tough decision to discontinue a product. We are happy to assist you in finding an alternative replacement product within our assortment.

The product I want is out of stock. When will it come back?

We’re sorry for the inconvenience! We do occasionally run out of stock. Please visit Silvia Carnevali US in the near future to see if this product is available. If you do not see a product on the site, it’s most likely discontinued.

What should I do if my products are damaged?

For any item received damaged, please DO NOT THROW AWAY the item. Send an email to us and please include your phone number. The broken item(s) will be replaced and the email will provide instructions on what is to be done with the broken item(s).
For purchases not made through Silvia Carnevali US, we will provide you next steps to contact the place of purchase.

What should I do if my package is missing?

A package is not considered lost until 14 business days after the ship date. Unfortunately, we must wait until after time period has passed to file a claim with the shipping company. If we are able to replace the products that were in the original order a replacement order will be placed and re-shipped. If the products are unavailable a refund will be issued for the original purchase amount.

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