Safety Measures

 We’ve implemented enhanced safety measures that exceed state and federal regulations at Silvia Carnevali™.

 We offer our full menu of massage, body treatments, and facial  services. 

All services will be offered in a reduced capacity, in staggered appointment times, and with necessary modifications. All Couples Treatments (including Couples Massage) are suspended until further notice.

 

Important Safety Measures & Guidelines 

Please take a moment to review some of our updated employee safety protocols as well as new guidelines we request all clients to adhere to while in any Silvia Carnevali™ location. Thank you for helping to keep our staff and community healthy.

 

Employee Protocols:

  • At this time, we are recalling employees on a volunteer basis. It is not mandatory that service providers return to work.
  • All Silvia Carnevali employees are required to certify they have not been in close contact with anyone who is/was COVID-19 positive to their knowledge.
  • All Silvia Carnevali employees are required to have their temperature checked with a non-touch thermometer when they arrive to work. Any employee with a temperature of 100ºF or higher will be sent home.
  • Employees will continue to follow strict sanitation policies before, during, and after each service and/or client interaction.
  • Upon arrival at Silvia Carnevali, there will be additional safety and sanitation measures noted throughout the space.


Client Guidelines:

  • Clients are required to wear masks upon arrival and throughout the duration of their reservation. There will be minor exceptions, which include facials, facial waxing and Aquarella Lips.
  • Only the client receiving the service is permitted to enter. Additional guests, including children, will not be permitted. We apologize for the inconvenience.
  • Social distancing will be enforced — with the exception of the service provider that a client is scheduled with.
  • All clients will be asked to arrive 15 minutes prior to their reservation to allow time for an extended check-in. Check-in will include taking the client’s temperature with a non-touch thermometer. If the temperature is above 100ºF, we will ask the client to reschedule.
  • Our concierge will verbally screen clients upon arrival and inquire about the following symptoms:
    • Cough
    • Shortness of breath
    • Chills/shaking
    • Muscle pain/headache
    • Sore throat
    • Loss of taste or smell
    • Feeling feverish
    • Known contact with a person confirmed positive for COVID-19
  • We will make every effort to make payments touchless.
  • Clients should bring minimal personal items to their reservation.
  • We encourage clients to bring their own water bottles but will provide water upon request in water bottles.
  • We recommend that our Concierge handle all retail and ask that clients refrain from touching the products on the shelves. If a client would like to try something, they may request a sample in a single-use container.

 

More questions?
Live chat or email us at spa@silviacarnevaliusa.com

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